ID BY RIVOLI

HOW CAN WE HELP YOU ?

FAQ

General
What is ID by Rivoli?

ID by Rivoli is a platform dedicated to DJs, offering an exclusive catalog of edits, remixes, and tracks carefully curated by musical style. Tracks are available for unlimited download via a monthly subscription.

Who is the platform for?

ID by Rivoli is intended for professional and amateur DJs, producers, and music enthusiasts looking to enrich their sets with unique and exclusive tracks.

What music styles are offered?

Our catalog covers various genres (House, Hip-Hop, RnB, Afro, Pop, Techno, etc.), regularly updated to reflect current trends and DJs' needs for clubs, radio, or events.

Subscriptions & Payment
What is the subscription price?

The standard subscription is €19.99 per month, with a launch offer at €11.99 for the first month using the promo code IDFAMILY.

How can I subscribe?

Create an account on the platform, choose a subscription plan, and enter your payment information. Access is immediate after confirmation.

What payment methods do you accept?

We accept credit card payments (Visa, Mastercard, American Express) and secure payment solutions.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription from your customer area. Access remains active until the end of the current period.

Is there a free trial?

We do not offer a free trial, but the launch offer allows you to test the platform at a reduced price.

Downloads & Usage
How do I download a track?

Once logged in, browse the catalog, filter by styles, and click 'Download'. The file is immediately available in high quality (WAV/MP3).

Is there a download limit?

No, downloads are unlimited for the duration of your active subscription.

What formats are available?

Tracks are offered in WAV (maximum quality) and MP3 (320 kbps).

Can I use these tracks in my public sets?

Yes, all titles available on ID by Rivoli are under ICE Direct license, allowing legal use in your mixes and performances (clubs, festivals, radio, livestreams).

Can I resell or redistribute downloaded files?

No, the files are exclusively for your personal and professional use within your mixes. Redistribution, resale, or sharing is strictly prohibited.

Technical Support
I can't download a track, what should I do?

Check your internet connection and ensure your subscription is active. If the problem persists, contact our support via the 'Help' tab.

The audio quality isn't good, is this normal?

No, all our files are in optimal quality. If you notice an issue, it may be due to a misconfiguration of your audio player or a temporary technical issue. Contact support if needed.

Can I access ID by Rivoli from my mobile?

Yes, the platform is optimized for use on desktop, tablet, and smartphone via your browser.

Account & Security
How do I create an account?

Click 'Sign Up', enter your personal information, and validate. You can then choose a subscription to activate your access.

I forgot my password, what should I do?

ID by Rivoli uses passwordless login. Click 'Sign In' and enter your email to receive a magic link. No password needed!

Are my payment details secure?

Yes, all transactions are processed by Stripe, an encrypted and 100% secure payment system.

Billing
How do I get an invoice?

Your invoices are automatically generated and available in your customer area after each payment.

Can I change my billing information?

Yes, you can update your information in your profile under 'Billing'.

Catalog & Updates
Is the catalog regularly updated?

Yes, new tracks and exclusive edits are added every week to ensure content that is always current and adapted to DJs' needs.

Can I suggest a style or a track to add?

Of course! You can send us your suggestions via the contact form above. We take community feedback into account to enrich the catalog.

Customer Service
How can I contact support?

You can contact us directly via the contact form on this page or by email at support@idbyrivoli.com. Our team is committed to responding quickly.

What are your response times?

We generally respond within 24 to 48 hours on business days.

Need to contact our team?

Sign in to send us a message